Immediate *Opening*

POSITION OVERVIEW:

Reporting to the IT Manager IT Operations, the IT Support Analyst will be responsible for user support and customer service on company supported computer applications and platforms. Troubleshoot problems and advise on the appropriate action.

RESPONSIBILITIES:

Identify function and provide 1st level support 24/7 with additional knowledge of escalation channels.
Good written & oral communication skills.
Provide troubleshooting and technical support via phone, web based tools, email and other electronic medium.
Provide technical assistance and support for applications, servers, PCs, laptops, printers, scanners, phones, cell phones, wireless network devices and other department specific hardware/software.
Plan and install hardware, software and equipment upgrades consistent with policy and direction.
Assist manager and users in determining PC equipment and software needs and provide recommendations.
Install and configure new PCs and peripheral equipment.
Troubleshoot and resolve PC equipment software, hardware and configuration problems in such a manner to maintain maximum uptime for workstations.
Relocate/upgrade PCs and PC equipment as required.
Take ownership of service requests and follow through to resolution and/or completion of the request.
Be available for after-hours support if required.
Installation, configuration and troubleshooting computer network, printing and electronic mail.
Ability to work under high pressure and flexible to changing schedules to meet urgent/tight deadlines.
Work with the other members of the technical staff to resolve issues.
Document customer queries/requests in IT ticketing application.

QUALIFICATIONS:

Post-secondary education in an IT centric field of study.
Working knowledge of software, hardware and other equipment.
Knowledge of ITIL methodology.
Knowledge and experience of customer service practices.
IT related experience and training.
Oral and written communication skills.
Able to quickly adapt to new environments and new tools sets.
Customer service orientation.
Problem analysis.
Problem solving.
Planning and organizing
Attention to detail

We thank all that apply however only those who meet the qualifications and are local candidate will be contacted.